The control tower for everything after Buy Now

Shopify sells. VXQN runs the rest.

The control tower your ops team lives in — every Shopify order, every exception, every rupee, from “Buy Now” to delivered. Priced per order, so we only earn when your order ships.

Courier-neutral Audit-everything ₹2 / order shipped
app.vxqn.in/orders
TENANT · SURAT Live
VXQN · Commerce OS
The control tower, live.

The interactive demo — dashboard, orders, returns, finance — is built for a full desktop screen.

Open the live demo ↗
Best experienced on desktop
Built for Shopify-first Indian D2C · 1,500–60,000 orders / month
Shopify-native Delhivery · ShipRocket · Bluedart · DTDC COD-heavy ready DPDP · blr1 residency
Where VXQN sits

The layer between Shopify and the courier.

Three external sources of truth bracket one operational layer. Shopify owns the order. The courier owns the movement. VXQN owns everything in between — and proves it.

Shopify
The order
Source of truth for the sale. VXQN mirrors the financial breakdown verbatim, so totals always reconcile to the Shopify admin.
VXQN
Operate + handle exceptions
Each order runs a strict stage lifecycle; work is pulled from a shared pool; every margin-leaking exception — NDR, RTO, returns, QC, refunds — is a first-class stage.
Courier
The movement
Delhivery, ShipRocket, Bluedart, DTDC own shipment truth. VXQN mints AWBs, requests pickups, ingests scans — courier-neutral by design.
Audit
Underneath everything
Every mutation lands in an immutable audit trail; 9 cached report types roll the operation up for the people accountable for it.

Not a storefront, not a courier aggregator, not an omnichannel OMS. The operating layer one Shopify ops team runs its whole day inside.

The problem

The ops team nobody built for.

Shopify sells. Aggregators stop at the courier handoff. Enterprise OMS assumes marketplaces these brands don’t sell on. The operator’s full day — confirm, ship, recover, return, refund — is left unowned.

COD RTO bleeds margin

28–40% of COD orders come back. Failed deliveries and returns are where the rupees leak, and the courier panel won’t triage them for you.

~₹285 leaked per RTO order

Five tabs, zero shared truth

Shopify admin, the courier panel, an NDR sheet, a returns sheet, a COD reconciliation sheet — none agree, and nobody owns the gaps between them.

5 disconnected tabs per operator

Too big for sheets, wrong-sized for OMS

An 8–50-person ops team shipping 1,500–60,000 orders a month has outgrown spreadsheets, but a heavy legacy enterprise OMS is the wrong tool.

The unowned middle
How it works

One order. One stage. One owner.

VXQN owns the full post-purchase lifecycle. Every order moves through the same operational pipeline — visible, assignable, and logged at each step.

1
Intake
Order mirrored from Shopify
2
Confirmed
COD / address verified
3
AWB Assigned
Courier AWB minted
4
Label Printed
In-house 4×6 label
5
Packed
Warehouse workbench
6
Manifested
Batched for pickup
7
Courier Pickup
Handed to carrier
8
In Transit
Scan events ingested
9
Delivered
Closed + audited
The platform

One system for the whole post-purchase day.

Six things VXQN does that a spreadsheet, a shipping aggregator, and a heavy enterprise OMS each leave undone.

Built for the whole team

Eight roles. One window. No generic admin login.

VXQN encodes the real org chart of a D2C ops floor. Permissions merge across roles, and the UI hides what you can’t do rather than greying it out. Work is pulled from a shared pool, not pushed — one customer always lands with one owner.

COO
Full operational visibility across every module.
Ops Manager
Orchestrates the pipeline end to end.
Warehouse
Pick, pack and dispatch workbench.
Dispatch
Courier batching and manifest control.
Returns
The 5-layer returns pipeline.
QC
Inspection gate before restock or refund.
Finance
Refunds, reconciliation and wallet.
Support
Customer-facing order and return lookups.
Who it’s for

Built for the ops team nobody else built for.

The internal post-purchase ops team of a Shopify-first Indian D2C brand — 8 to 50 people, ~1,500 to 60,000 orders a month, COD-heavy categories — that has outgrown spreadsheets but is wrong-sized for a heavy legacy enterprise OMS.

If your team is juggling five disconnected tabs — Shopify admin, the courier panel, an NDR sheet, a returns sheet, and a COD reconciliation sheet — VXQN collapses them into one.

If you don’t have a multi-person ops team yet, VXQN is the wrong tool, and we’ll tell you so.

See if you’re a fit
Integrations

Plugs into what you already run.

VXQN is India-first by design — built around the stack high-volume Indian D2C brands actually use.

Native sync

Orders, customers and fulfillment status sync live, both ways. VXQN reads the order the moment it’s placed and writes fulfillment back as it ships — no CSV exports, no nightly batch.

  • Live order ingest (INR-aware)
  • Fulfillment status write-back
  • Customer history for routing
Courier-neutral

One 10-operation CourierAdapter across every carrier. Add or swap a courier in ~1 dev-day as a config row — never locked to one carrier’s panel.

  • Batch pickup scheduling
  • NDR automation & recovery
  • PIN-code serviceability checks
Security & trust

Isolation an enterprise review can sign off.

Multi-tenant RLS
Postgres FORCE Row-Level Security keyed to app.tenant_id. A forgotten tenantId filter returns zero rows — the blast radius is bounded by the database, not by code review.
Per-tenant encryption
AES-256-GCM, KMS-wrapped, versioned per-tenant keys. Even a full database exfiltration yields no readable PII without the per-tenant KMS unwrap.
Audit-everything
Every mutation writes a before/after AuditLog row tied to a user and timestamp. Operator data access is stamped and tenant-notified.
Compliance posture
DPDP Act day-one with blr1 / Bangalore data residency. SOC 2 Type II in 12 months, ISO 27001 in 18. PCI-DSS out of scope — no cardholder data to protect.
Pricing

Pay per order. Nothing to waste.

A prepaid wallet meters usage at the order level — your cost scales exactly with your volume, with no seat licenses or annual lock-in to forecast.

Prepaid wallet · ₹2 per order shipped

Pay per order. Upgrade only for isolation.

A configurable default ₹2 is metered exactly once per order lifetime — covering AWB, label, manifest, tracking, NDR and returns. No minimum billing. No per-seat tax. We only earn when your order ships.

₹2/order
billed from wallet
  • All 8 roles & modules included
  • Unlimited users & warehouses
  • Courier-neutral — Delhivery, ShipRocket, Bluedart, DTDC
  • In-house labels & 5-layer returns engine
  • Immutable audit log & 9 cached reports
  • −₹3,000 credit float · UPI Autopay
Get started

See the control tower in action.

Bring your Shopify store, your courier accounts, and your team. Provisioning targets under 90 seconds — right-sized self-serve onboarding, not a multi-week enterprise rollout.